Transparency in Telecom Services

Author: V Sridhar, Professor, IIIT Bangalore and Rohit Singh, CUTS International 

The article highlights the following:

• The poor broadband Quality of Service (QoS) experienced by mobile broadband users
• The possible reasons for the same including lack of appropriate information disclosure by the mobile operators
• The need for improving transparency between service providers and subscribers on QoS metrics offered/experienced
• The concept of “broadband labels” much similar to labels in areas such as electric appliances and food
• Citing of initiatives by telecom regulators in other countries
• Proposal for a framework for labels that can be initiated by TRAI

Read the entire article published in the opinion page of Financial Express on May 8, 2018.